Terms and Conditions

1. Scope and Parties to the Agreement
1.1 These Terms and Conditions (“Terms”) govern the use of the EU.PE URL Shortener and related services (hereinafter the “Service”) provided by Digital Marketing Agency ROMBEY, owner: Christopher Rombey (hereinafter the “Provider”, “we” or “us”), to business customers (hereinafter “Customer” or “you”). By registering an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

1.2 Business Use Only – No Consumers: The Service is intended exclusively for business customers and commercial use. By using or registering for EU.PE, you confirm that you are not a “consumer” (Verbraucher) as defined in §13 of the German Civil Code (BGB) or applicable consumer protection laws. You confirm that you are using the Service in the scope of your trade, business, craft, or profession. If you are an individual acting for personal, family, or household purposes (a consumer), you are not permitted to use this Service. The Provider does not enter into contracts under these Terms with consumers. We reserve the right to require you to provide evidence of your business status (such as a company registration number or VAT ID) if needed. Should it become apparent that a user is a consumer, we may suspend or terminate the account, and such user may have certain statutory rights (which we exclude to the maximum extent permitted since this Service is not offered to consumers).

1.3 These Terms, along with our Privacy Policy and any other legal notices or guidelines published on our website (such as an Acceptable Use Policy, if provided), constitute the entire agreement between Provider and Customer regarding the Service. The Customer’s own terms or conditions (if any) shall not apply, even if we do not expressly reject them. Deviating or supplemental agreements are only effective if explicitly agreed by us in writing.

1.4 We may update or amend these Terms from time to time. If we make material changes, we will notify registered customers via email or via a notice on the website prior to the change becoming effective. The updated Terms will be posted on our website (with a new effective date). Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and, if applicable, may terminate your subscription as described in Section 8.

2. Service Description
2.1 Overview: EU.PE is a URL shortening and link management platform that allows Customers to create shortened links (eu.pe/xyz format), generate QR codes, build “bio pages” (landing pages aggregating multiple links), and utilize various link-related features such as analytics, deep linking, targeting by geography/device, custom branded domains, and more. The Service also provides dashboards for tracking clicks and visitor statistics on the Customer’s links, and offers integration of third-party tracking pixels for marketing analytics. The exact features available to you depend on the subscription plan you choose (see Section 3).

2.2 Plans and Features: We offer multiple subscription plans for the Service, currently labeled as Pro and Business Pro, as well as a possible Free plan or trial:

  • Free Plan: We may offer a basic free tier with limited features (such as a limited number of links or clicks per month, basic analytics, and EU.PE branded domain usage). The Free plan is intended for trial or very basic use and is subject to change or termination at our discretion. Free plan users are still considered business users and must comply with these Terms.
  • Pro Plan: A paid subscription intended for professional users or small businesses. Features include a generous but finite allocation of short links, clicks tracking, data retention up to 90 days for analytics, creation of up to e.g. 30 Bio Pages, 20 QR codes per month, ability to use custom domains (branded domains), tracking pixel integration (limited number, e.g. up to 30 pixels), channel and campaign management, custom link aliases, deep linking, geo/device/language targeting of links, A/B testing (rotating destinations), link expiration controls, click limit controls, custom QR code designs (logo, frames), ability to remove EU.PE branding, use premium short domains if offered, access to Developer API (with rate limits, e.g. 30 calls/minute), data import/export features, and an ad-free experience for those clicking your links (no third-party ads shown).
  • Business Pro Plan: A higher-tier paid subscription aimed at businesses with larger scale needs. It includes all features of Pro, with higher or unlimited limits: e.g. unlimited Bio Pages, unlimited QR codes, unlimited custom domains, unlimited tracking pixels, possibly multiple user/team member accounts under one organization, higher API rate limits (e.g. 50 calls/min or more), priority support, and possibly Service Level Agreement (SLA) options. Data retention for analytics may be longer or indefinite while subscribed, allowing historical analytics beyond 90 days. The Business Pro plan is the “ultimate” plan with maximum features unlocked.
  • Lifetime Plans: In addition to monthly or annual billing, we may offer a lifetime access option for certain plans (e.g., a one-time fee for lifetime Pro access). Lifetime means you pay once for use of the Service for the life of the product or until such time as we cease operations. However, we reserve the right to discontinue or modify features even for lifetime accounts in accordance with these Terms (we will make reasonable efforts to honor core functionalities for a minimum period or offer alternatives if the service evolves). Lifetime plans are non-refundable after purchase except as required by law or as explicitly provided in these Terms.

The specific details, limits, and pricing of each plan are described on our Pricing page (https://eu.pe/pricing), which is incorporated by reference into these Terms. We may change the features or quotas of plans from time to time, especially as we add new features or adjust to market conditions, but any such changes for existing subscriptions will be communicated (and for significant reductions in service, we will seek to avoid negatively impacting current customers without offering options like grandfathering or the right to cancel).

2.3 Beta Features: From time to time, we may roll out new features or beta versions of the Service. Such features may be labeled as “Beta”, “Preview”, or “Experimental”. Beta features are provided on an “as is” and “as available” basis for testing and evaluation purposes, without any warranties. We reserve the right to modify or discontinue beta features at any time. Feedback on these features is welcome but optional.

2.4 Support: We will provide standard support to paying customers via email or our helpdesk. For Business Pro users, we may offer priority support or dedicated support channels as detailed in the plan. While we aim to respond and resolve issues promptly, we do not guarantee any specific response times unless separately agreed in an SLA for Business Pro customers. Support questions can be sent to [email protected] or through our “Contact Us” page.

2.5 Service Levels and Uptime: Unless otherwise agreed in writing (for example, in a custom SLA for an enterprise customer), we do not guarantee a specific uptime or availability percentage for the Service. However, we strive to maintain high availability. Our Service may occasionally be unavailable for maintenance, updates, or unforeseen outages. We will try to schedule planned maintenance during low-traffic times and provide advance notice when possible. The Service is provided “as is” (see Section 9 on Warranties and Liability for limitations). Business Pro customers might be eligible for service credits or remedies as defined in a separate SLA if one is provided; otherwise, the sole remedy for downtime or service issues is for you to terminate the contract (see Section 8) if the service does not meet your needs.

3. Account Registration and Responsibilities
3.1 Account Creation: To use the Service beyond any publicly available shortening interface, you must create an account. You agree to provide truthful, accurate, current, and complete information during sign-up and to keep your account information updated. This includes your full name (or business name), a valid business email address, and any other information we specifically require for registration (such as company details for invoicing). You must not use false identities or impersonate any other person or entity in your account information.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your login details with unauthorized persons. If you have team members (Business Pro feature), each user should have their own login under your organization – you are responsible for all actions taken by users you invite to your team account. You agree to notify us immediately at [[email protected]] of any suspected unauthorized use of your account or any security breach. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

3.3 Multiple Accounts: A Customer should generally maintain only one account unless explicitly allowed (for example, you might have separate accounts for separate businesses or projects). Creating multiple free/trial accounts to circumvent feature limits or abuse promotions is prohibited. We reserve the right to merge, suspend, or terminate duplicate accounts.

3.4 Account Ownership: Accounts are intended for the use of the individual or business entity that registered. You may not sell, lease, or transfer your account to another party without our consent. If as a business you need to change the ownership (for instance, due to company restructuring or if an employee who set it up leaves), please contact us to assist in officially transferring the account.

3.5 Accurate Identification: Especially for paid accounts, you may be required to provide additional verification information. For instance, we may request a valid billing address, tax ID (like VAT ID), or proof of business registration to ensure compliance with tax laws (for issuing VAT-inclusive or VAT-exempt invoices as appropriate) or to satisfy Know-Your-Customer requirements. Failure to provide required information may result in inability to use paid features or suspension of service.

3.6 Age Requirement: The Service is not directed to minors. You affirm that you (and any users you allow to use the Service under your account) are at least 18 years of age or the legal age of majority in your jurisdiction, and are otherwise legally capable of entering binding contracts. We do not knowingly allow minors to register accounts. If we discover a minor has registered falsely, we will terminate the account.

4. Acceptable Use of the Service
By using EU.PE, you agree to use the Service in accordance with the following rules. These Acceptable Use provisions are critical to ensure our platform remains safe, lawful, and reliable for all users.

4.1 Lawful Purposes Only: You may only use the Service for lawful purposes and in compliance with all applicable laws and regulations (local, national, and international). You are solely responsible for the content you shorten or host using our Service and any activity under your account. You must ensure that your use (and the content you link to or include on bio pages) does not violate any law or infringe any rights of others.

4.2 Prohibited Content: You must not use EU.PE to create or distribute links or content that:

  • Illegal Material: Violates any law or regulation. This includes, but is not limited to, content that is fraudulent, defamatory, infringing, or that violates privacy or data protection rights.
  • Child Exploitation: Involves child pornography, sexual solicitation of minors, or any content that exploits or harms minors in any way. We have zero tolerance for child sexual abuse material (CSAM). Any detection of CSAM will result in immediate account termination and reporting to law enforcement authorities.
  • Hate Speech: Promotes or incites violence, hatred, or discrimination against individuals or groups based on race, ethnicity, religion, national origin, gender, disability, sexual orientation, or any other characteristic protected by law.
  • Violence and Terrorism: Contains extreme violence, calls to violence, or instructions for the manufacturing of weapons. Content that praises, supports, or furthers terrorist or extremist organizations is forbidden.
  • Gambling: Links to unlicensed or illegal gambling sites. (Note: If you are linking to a legally licensed gambling or betting site, ensure that it’s lawful to advertise or link to in the target audience’s jurisdiction, and you must comply with relevant advertising regulations. We reserve the right to disallow gambling-related links entirely if we choose.)
  • Illicit Substances and Activities: Pertains to the sale or promotion of illegal drugs, controlled substances, or drug paraphernalia. Also prohibited are links offering counterfeit goods, pirated software/media, illegal hacking tools, or engaging in human trafficking.
  • Malware or Exploits: Contains viruses, trojans, worms, logic bombs, or other malicious code. You must not use short links to deliver malware, initiate phishing attacks, or otherwise compromise the security of end-users. Also, do not use the Service to link to exploit kits or sites that attempt to browser-hijack, scareware, etc.
  • Spam or Scams: Is used in unsolicited bulk communications (spam emails, messages) or any form of spam. Using EU.PE links in spam emails, comment spam, or fake promotions is strictly prohibited. Similarly, any content that is fraudulent or part of a scam (such as fake investment schemes, pyramid schemes, phishing pages intended to steal credentials, “419” advance fee fraud, etc.) is not allowed.
  • Copyright or Trademark Infringement: Infringes on intellectual property rights. Do not shorten links to content that you do not have the rights to distribute (e.g., linking to pirated movies, music, software cracks, etc.). Respect copyright laws and only share content you have permission to. If you use a custom alias or domain, ensure it doesn’t violate someone’s trademark unlawfully (e.g., don’t impersonate a brand you don’t own).
  • Pornography and Adult Content: While adult content that is legal can be shared on appropriate platforms, we prohibit using EU.PE for pornographic or sexually explicit material that is publicly accessible, especially if it’s obscene or lacks proper age restriction at the destination. Absolutely no content involving bestiality, rape/non-consensual acts, or any extreme pornography. We reserve the right to restrict or ban the use of our Service for any adult content at our discretion, even if legal, to maintain our service reputation and deliverability (short links often face filtering if associated with adult content).
  • Harassment and Illicit Advocacy: Content that harasses, bullies, or stalks individuals. Also, content that encourages or assists in unlawful activities, including instructions for making weapons, committing crimes, etc.
  • Misleading or Impersonation: Do not use our Service to misrepresent yourself or the nature of the content behind a short link. Phishing links (pretending to be a different legitimate site) are strictly banned. Impersonating EU.PE or Digital Marketing Agency Rombey or claiming endorsement falsely is also prohibited.

4.3 Prohibited Conduct: In addition to content rules, you agree not to:

  • Abuse Resources: Attempt to probe, scan, or test the vulnerability of the Service or any related system or network, or breach security or authentication measures without proper authorization. This includes stress-testing, DDoS attacks, or intentionally attempting to overload the Service.
  • Reverse Engineering: Decompile, disassemble, or reverse engineer any part of the Service, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
  • Interference: Interfere with or disrupt (or attempt to do so) the access of any user, host, or network via any means, including uploading or transmitting any malware, or by means of overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” the Service.
  • Automated Use Exceeding Limits: Use any automated system (such as bots, scrapers, or scripts) to create links, access analytics, or otherwise use the Service in a manner that sends more request messages to our servers than a human could reasonably produce in the same period. We provide a Developer API for legitimate automation; if using it, you must respect the API rate limits stated in your plan (e.g., 30 requests/minute for Pro, 50/minute for Business Pro). Do not attempt to circumvent these limits (for example, by creating multiple API keys or accounts). If you need higher usage, contact us for a custom arrangement.
  • Reselling or Unauthorized Use: You shall not resell or provide the Service (or any portion of it) to a third party as a standalone offering without our permission. For instance, you cannot run a competing link shortening service by simply using our API behind the scenes, or share your account with separate entities to manage their links (unless you are an agency explicitly authorized by those clients and they are aware you’re using our Service). If you want to use EU.PE as part of a service you offer to your clients, please discuss a proper enterprise plan or referral agreement with us.
  • Bypassing Measures: Do not attempt to remove, obscure, or alter any notices or links (like the EU.PE branding if your plan requires it) unless your plan includes the feature to remove branding. Also, do not attempt to interfere with features that enforce limits (e.g., creating new accounts to avoid click limits).
  • Data Privacy Breaches: You must comply with data protection laws in your use of the Service. If you collect personal data through a bio page or any link, you are responsible for providing proper privacy notices and obtaining any required consents. Do not use the Service to collect sensitive personal data (e.g., health, financial, or identification info) from others without robust security and legal compliance. If you integrate third-party tracking via our Service, you must ensure you have the right to do so (for example, obtaining consent from users in jurisdictions where required). See also our Privacy Policy regarding roles of data controller/processor.

4.4 Link Monitoring and Moderation: While we do not actively monitor all content that users create or link to, the Provider reserves the right (but not the obligation) to review any short links, content on bio pages, or usage of the Service. We may use automated systems and human review to detect violations of these Terms (for example, scanning for malware or blacklisted URLs). If we suspect any content or usage violates these Terms or applicable law, we may remove or disable access to that content without prior notice. This can include deleting a shortened link so that it no longer directs to the target, or adding it to a blocklist such that it can’t be created. We may also block certain domains from being the target of short links (for instance, known phishing sites or malware sites might be globally disallowed).

4.5 Reporting Violations: We encourage all users and third parties to report any EU.PE links or content that may violate these rules or be harmful. You can use our “Report Abuse” page (often accessible at https://eu.pe/report or a similar URL) or email us at [[email protected]] with details of the offending link or content and the nature of the concern. We will investigate reports promptly and take action at our discretion, which could include content removal, account suspension, or referring the matter to law enforcement if necessary. Please note that we may not always confirm the outcome of our investigation to the reporting party, but we take abuse reports seriously.

4.6 Consequences of Violation: If you violate Section 4 (or any part of these Terms):

  • We may immediately suspend or terminate your account (Section 8 covers termination rights). No refund will be due for any unused portion of subscription in case of termination for violation.
  • We may refuse any current or future use of the Service by you.
  • We reserve the right to take legal action if appropriate, and you may be subject to civil and/or criminal penalties under applicable law.
  • You agree that if a third party claims that content you shortened or provided through our Service is unlawful, you will bear the burden of establishing that it is lawful. We are not required to assess the merits of any such claims or defenses; we may remove or restrict content simply upon receiving a colorable complaint alleging illegality or violation of rights.

4.7 Indemnification for Violations: You agree to indemnify, defend, and hold harmless the Provider (Digital Marketing Agency Rombey, and its owner, employees, and agents) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with any third-party claim based on or arising from your use of the Service in violation of these Terms or any applicable law. This includes, without limitation, your posting or linking of any content, any breach of your representations and warranties, or any claim that your content or use infringes or misappropriates the intellectual property or privacy rights of a third party. We will provide you with notice of any such claim, and reserve the right to assume exclusive defense and control of any matter subject to indemnification (at your expense) – in which case you agree to cooperate in asserting any available defenses.

5. Intellectual Property Rights
5.1 Provider’s Intellectual Property: All rights, title, and interest in and to the Service (including our website, brand name “EU.PE”, logos, software, underlying technology, databases, and all content created or provided by us such as text, graphics, UI design, etc.) are and shall remain the exclusive property of the Provider or its licensors. The Service is protected by copyright, trademark, and other intellectual property laws. You are granted a non-exclusive, non-transferable, revocable license to use the Service for your internal business use, subject to these Terms. This license does not grant you any ownership of the Service or related IP. You shall not remove or alter any copyright notices, branding, or proprietary designations on our site or output (except as enabled via features for which you have rights, like removing branding if your plan allows). The name “EU.PE” and our logos are our trademarks; you may not use them without our prior written permission, except as necessary to identify the Service (such as linking to us or truthfully referring to your use of our service).

5.2 Customer’s Intellectual Property: You retain all rights and ownership to your own content that you create, input, or upload to the Service. For example, if you write text or upload images for a bio page, or if you have a custom domain that you use with our Service, those remain yours. By using our Service to create or host content, you grant us a limited, worldwide, royalty-free license to use, reproduce, display, and distribute your content as necessary to provide the Service. For instance, we need to store your long URLs and display them or redirect users to them; we might need to show your bio page content to visitors; we might create cached copies for performance, etc. This license is only to operate and improve the Service, and it ends when you delete the content from the Service (except to the extent it persists in backups or legal archives as per our Privacy Policy). You represent and warrant that you have all necessary rights to upload or publish any content via the Service and to grant us this license, and that such content does not infringe any third-party rights or violate any laws (this ties back to Acceptable Use).

5.3 Feedback: If you submit suggestions, ideas, enhancement requests, or other feedback about our Service (“Feedback”), you acknowledge that such Feedback is given voluntarily. We are free to use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback as we see fit, without any obligation or compensation to you, and without restriction of any kind. You hereby grant us a perpetual, irrevocable, sublicensable license to incorporate and use your Feedback in any manner.

5.4 Third-Party Intellectual Property: The Service may integrate third-party libraries, APIs, or software. Each is owned by their respective owners and may be subject to their own license terms. Also, the content you link to via EU.PE (the destination websites) are owned by third parties. We do not claim any rights over third-party content that you access through shortened links. If you create shortened URLs to third-party content, it is your responsibility to ensure you have the right to share that content.

5.5 DMCA and Copyright Infringement Claims: If you believe that a EU.PE short link is being used to infringe your copyright (for example, it leads to a site hosting your copyrighted material without permission), you may send us a takedown notice under the Digital Millennium Copyright Act (DMCA) or applicable law. Please provide all relevant information: identification of the copyrighted work, identification of the infringing material (the short URL and maybe the destination if known), your contact info, a statement of your good faith belief in infringement, and a statement that the information is accurate and you are authorized to act. We will respond to such notices by removing or disabling the links if appropriate, and we may notify the Customer responsible. We have a policy to terminate accounts of repeat infringers in appropriate circumstances.

6. Fees, Payment, and Taxes
6.1 Pricing Plans: Use of the Service beyond the free features requires payment of subscription fees according to the plan you choose. Our current plans (Pro, Business Pro, etc.) and their prices are listed on our Pricing page. All prices are quoted in Euro (EUR) unless otherwise stated. We reserve the right to adjust pricing or introduce new charges for new features. However, your subscription price is locked in for the duration of the subscription term you have paid for. Price changes for renewal terms will be communicated in advance (if you are on auto-renewal).

6.2 Taxes: All fees are net of any applicable taxes. Unless otherwise indicated, the prices listed do not include VAT or other sales taxes. If you are located in Germany, we will add the applicable VAT (currently 19%) to our fees and it will be payable by you, unless you provide a valid VAT exemption certificate. If you are located in the EU but outside Germany, and you provide a valid VAT ID, we will not charge VAT under the reverse charge mechanism (you are responsible for self-accounting VAT). If you do not provide a VAT ID or are not a business, we may be required to charge VAT for EU customers at the rate of your country. For customers outside the EU, typically we do not collect VAT, but you are responsible for any self-assessed taxes or duties in your jurisdiction. You agree to pay all taxes and government charges applicable to your use of the Service. We will collect and remit sales taxes where we are legally required to. Any such taxes will be added to the billing amount as separate line items.

6.3 Billing Cycle: You can choose to subscribe on a monthly or annual basis (or lifetime if offered).

  • Monthly Subscription: You will be charged the monthly fee upfront on the day you subscribe. Thereafter, your subscription will automatically renew each month on the same day (or the last day of the month if the month is shorter) and your payment method will be charged at the beginning of each monthly period.
  • Annual Subscription: You will be charged the annual fee upfront when subscribing. The subscription will auto-renew every year on that date, charging your payment method for the next year, unless canceled in advance. Annual plans may come with a discount (e.g., “Save 17%”) compared to monthly pricing.
  • Lifetime Purchase: If you opt for a Lifetime plan (one-time payment), you will be charged once at the time of purchase. In return, you will receive access to the specified plan features for as long as the Service is operational. Note that “lifetime” refers to the lifetime of the Service or product, not your lifetime or an indefinite promise to operate the service eternally. We have no current plans to discontinue EU.PE, but if circumstances force us to do so (e.g., business closure, bankruptcy, etc.), lifetime accounts would cease to have access when the Service ends, without refund beyond what is provided in Section 8.6.

6.4 Payment Methods: We accept payment via credit/debit card and possibly other methods (like PayPal) as indicated during checkout. By providing a payment method, you represent that you are authorized to use that method and you authorize us (or our payment processor) to charge the full amount of the subscription fees (and any applicable taxes) to that payment method. All payment details are handled by our third-party payment processor under secure protocols (see Privacy Policy for details). We do not accept payments by check or bank transfer for standard self-serve subscriptions; however, for enterprise or custom agreements, we might arrange invoicing with alternative payment methods if agreed.

6.5 Auto-Renewal and Cancellation: Your subscription will automatically renew at the end of each term (monthly or yearly) by charging the subscription fees for the next term to your provided payment method, unless you cancel your subscription before the renewal date. You can cancel at any time via your account settings or by contacting our support. If you cancel:

  • For monthly subscriptions, cancellation will prevent further auto-renewals, and your access to paid features will continue until the end of the current paid month. We do not typically pro-rate or refund partial months.
  • For annual subscriptions, if you cancel, you likewise retain access until the end of the current annual term. However, see Section 6.7 regarding refunds in certain cases.
  • Please note that simply uninstalling an app or ceasing to use the Service will not cancel your subscription – you must explicitly cancel via account settings or contacting us.
  • After cancellation, your account may be downgraded to a free plan (with limited features). We will not delete your data immediately just because of cancellation; you can still use the free features, or you can choose to delete your account if you do not want any data retained.

6.6 Late Payments and Failed Charges: It is your responsibility to ensure your payment information is current and that fees are paid on time. If our attempt to charge your card is declined or fails:

  • We may retry the charge a few times and notify you via email of the failure.
  • If payment is not made within a grace period (e.g., within 7 days of the due date), we reserve the right to suspend your paid features. During suspension, your short links might stop redirecting or certain functionality might be disabled, and we may display a notice like “Account suspended” for your links.
  • If payment remains overdue for an extended period (e.g., 14 days past due for monthly, or 30 days for annual), we may terminate your subscription and possibly downgrade your account to a free plan or freeze it.
  • You agree to pay any reasonable costs and expenses (including attorneys’ fees) we incur in collecting late amounts.

6.7 Refund Policy: We want you to be satisfied with the Service. However, since we offer a free tier and/or trial for evaluation, paid subscriptions are generally non-refundable after purchase except as required by law or explicitly provided herein.

  • Statutory Cooling-off for Consumers: Because we do not offer to consumers, the statutory 14-day withdrawal right (Widerrufsrecht) under EU/German law is not provided. Business users do not have this automatic right. Thus, purchases are final when made.
  • Voluntary Refunds: Notwithstanding the above, we may honor refund requests on a case-by-case basis, especially for long-term commitments. For example, if you purchased an annual plan and after a couple of months you find the Service doesn’t meet your needs, you can contact us. If you request a refund, and we approve it, we will refund the unused portion of your subscription on a pro-rata basis from the moment of refund request. This means:
    • If you paid annually and have, say, 6 months left, we might refund the remaining 6 months’ worth of fees and end your subscription immediately.
    • If you are on monthly, we typically would not refund the remainder of the month (since it’s small), but we might choose to refund the last charge if the request came very soon after a renewal you forgot to cancel.
  • Refund Process: To request a refund, contact [[email protected]]. Include your account info and reason. If we grant a refund, it will be credited back to the original payment method. Note that refunds are at our sole discretion unless mandated by applicable law or a payment processor’s terms.
  • We will not provide refunds (full or partial) in cases of account termination due to violation of these Terms (see Section 8.4) or in cases of minor dissatisfaction that don’t render the service unusable (for example, “I didn’t use it much” is not grounds for a refund if the service was available as promised).

6.8 Upgrades and Downgrades: You may upgrade your plan at any time (e.g., from Free to Pro, or Pro to Business Pro). When upgrading:

  • If moving from free to paid, you will be charged immediately and your billing cycle starts then.
  • If moving between paid tiers (e.g., Pro monthly to Business Pro monthly), our system will handle the proration: either charging a prorated amount or resetting the cycle. Often, we will credit any unused portion of your current period toward the upgrade. For annual upgrades, contact support to coordinate a smooth transition. Downgrades (switching to a lower plan) will typically apply after your current billing period ends (to avoid losing benefits you’ve paid for). If you want to downgrade immediately, contact us; note that downgrading might remove or disable some features, so ensure you adjust your usage (e.g., reduce number of active links if necessary) to fit the new plan limits.

6.9 Promotions and Trials: We may offer promotional discounts or free trial periods for paid plans. Such offers are subject to their specific terms. After a trial ends, you’ll be charged automatically if you agreed to that upfront (unless you cancel before trial end). Promotional pricing may only apply to the initial term, and afterward regular prices apply. If we find misuse of promotional offers (like one person redeeming multiple “new customer” coupons), we may revoke the discount or terminate accounts.

6.10 Invoicing: By default, for self-service subscriptions, we will provide an electronic receipt or invoice accessible via your account or email. You agree to receive invoices electronically. Each invoice will detail the net fee, any taxes, etc. If you require a formal invoice with your company details, ensure your billing info is correct in your account. For enterprise clients who pay via invoice, payment terms are typically net 14 days unless otherwise agreed in writing.

6.11 No Chargeback Abuse: If you have an issue with billing, please contact us to resolve it. You agree not to initiate chargebacks or payment disputes with your bank or card issuer without first attempting to resolve with us. Unwarranted chargebacks (for example, claiming fraud when it was an authorized charge) may be treated as breach of contract and could lead to legal proceedings. If you legitimately suspect fraud, obviously take necessary action, but note that use of the service and then charging back is considered obtaining service without payment, which is not lawful.

7. Service Changes and Feature Modifications
7.1 The Provider reserves the right to change, update, or discontinue parts of the Service (features, technical infrastructure, or the availability of the Service itself) at any time:

  • We may add or remove features for all users or for specific plan levels. If a feature is removed or significantly changed and you are a paying customer directly affected, we will, where feasible, provide advance notice and attempt to minimize disruption. If a feature critical to your usage is removed, you may terminate and potentially receive a prorated refund (if it fundamentally alters the value of the service you paid for).
  • We may impose new limits (for example, if the current usage patterns necessitate some fair use limits beyond what’s stated) but will usually enforce limits as per plan descriptions. We can also adjust plan quotas in future plan versions, but existing subscriptions won’t be retroactively reduced without consent.
  • We may migrate our infrastructure or change third-party providers (e.g., switch hosting, change how links are generated, etc.). We aim that such changes will be seamless to users. In cases where user action is needed (e.g., instructing you to update DNS for a custom domain if we change how we handle them), we will provide instructions and adequate time.

7.2 API Changes: If we provide a public API for developers to use the Service, we might version it and change endpoints or usage rules. We will endeavor to maintain backward compatibility for a reasonable time and provide notice if we discontinue or change an API in a way that might break integrations.

7.3 Custom Domains: If you use your own custom domain with our Service (a feature often available in paid plans), note that:

  • You are responsible for maintaining ownership of that domain and its DNS settings to point to our service. If you let the domain expire or repoint it, your short links using that domain will break.
  • If you misuse a custom domain (e.g., host illegal content through it), we may remove it from our platform.
  • We do not claim any rights to domains you add. However, for free plan users, we might restrict usage to our default domains. Business Pro usually allows unlimited branded domains.
  • If we ever need to change how custom domains are configured, we’ll notify you (for example, if our IP or CNAME target changes).

7.4 Beta/Experimental Features: We addressed beta features in 2.3. To reiterate, if you opt to use something experimental, it may change or be removed and could have bugs. Use with caution and not for critical tasks.

7.5 The Service is evolving, and while we plan to run and improve EU.PE indefinitely, external factors (like changes in law, major shifts in technology, or low viability) might force bigger changes. We will do our best to communicate and mitigate any major transitions.

8. Term and Termination
8.1 Term of Agreement: This Agreement (these Terms) is effective between the Provider and the Customer from the moment you accept it (account creation or first use of the Service) and continues until terminated by either party as allowed herein. Each subscription plan has a billing term (month, year, etc.) that renews as described. But the overall contractual relationship persists until either you or we terminate the relationship.

8.2 Customer Termination:

  • You may terminate your subscription at any time by cancelling it (see Section 6.5 on cancellation). If you wish to terminate the entire account and agreement, you can also delete your account through the interface or by contacting support to request deletion.
  • Termination will be effective either immediately or at the end of the current paid period depending on if you’ve cancelled vs. deleted. If you simply cancel renewal, the agreement stays in place (and you can still use service until end of period). If you explicitly delete your account, that is an immediate termination of the contract, you lose access and we delete data as per Privacy Policy.
  • If you terminate for convenience (not due to a breach by us), any prepaid fees for the remaining term are not refundable (except if we choose to do so per Section 6.7).
  • If you wish to terminate due to an alleged breach by us or a significant issue, you should contact us to allow us an opportunity to cure the problem (if curable) before termination.

8.3 Provider Termination/Suspension (For Convenience): We value our customers, but we reserve the right to discontinue the Service or your account.

  • We may terminate this agreement (and your account) for convenience by providing at least 30 days’ notice via email to you. This could happen if, for example, we decide to cease offering the Service or merge it into another service. If we terminate for convenience and you are on a paid plan with time remaining, we will provide a pro-rata refund of any prepaid amounts covering the period after the termination effective date.
  • We may also suspend the Service in whole or part for all users in case of emergency (like security incidents) with or without notice as needed, though that’s not termination, just a temporary halt.

8.4 Provider Termination/Suspension (For Cause): We may immediately suspend or terminate your account (or remove particular content) if:

  • You materially breach these Terms. A material breach includes, for example, violation of the Acceptable Use policy (Section 4), failure to pay fees within due time (Section 6.6), or infringement of intellectual property rights. In some cases, if the breach is curable and not too severe, we may give you a warning and time to cure (e.g., ask you to remove offending content) at our discretion, but we’re not obligated to do so if the situation demands immediate action.
  • Your use of the Service poses a security risk to us or others, or could adversely impact the Service’s functionality for others (e.g., you’re caught in a DDoS or your usage is way beyond limits), or could subject us to liability.
  • We are required to do so by law or a governmental order (for instance, if providing the service to you becomes illegal in your jurisdiction, or if we receive a court order to terminate your account).
  • It’s discovered that you are a consumer or otherwise ineligible user contrary to your representation, or you are competitor misusing the service.

In case of termination for cause, we will attempt to notify you of the termination (unless prohibited by law or if we deem you already know, as in a clear abuse scenario). From the moment of termination, you must cease using the Service. We may delete or disable your links and data, and you will not be entitled to any refunds for unused service (except potentially for any amount paid beyond the termination date if we choose). We shall have no liability to you or any third party for termination of your account in accordance with these Terms.

8.5 Effect of Termination: Upon termination of this agreement or your account:

  • Ceasing Use: You must immediately stop using the Service, and any license granted to you to use our software or trademarks ends.
  • Data Access: We will disable your account and you will lose access to any dashboards or data. For a reasonable period (e.g., 14 days after termination), you might contact us to retrieve certain data (like an export of your link list) if you did not do so before, and if your termination was not for cause like abuse. We are not obligated to keep your data after termination, and we may delete it in accordance with our data retention policy.
  • Existing Short Links: Depending on termination circumstances, short URLs you created may cease to function. If you terminated voluntarily and want them to keep working, you should arrange to transfer them to another service or inform users ahead of time. After account deletion, typically your short links will stop redirecting (we might show an info page or error). We are not responsible for any harm caused by your links ceasing to work after termination.
  • Outstanding Payments: If there are any unpaid amounts for services provided up to termination, you remain liable to pay those. For instance, if a charge was due just before termination and failed, we may still pursue that fee.
  • Survival: Any provisions of these Terms that by their nature should survive termination (such as limitations of liability, indemnities, governing law, etc.) shall survive.

8.6 Discontinuation of Service: If we (the Provider) decide to completely discontinue the EU.PE Service (not just your account, but the entire operation):

  • We will give all active customers as much advance notice as reasonably possible, at least 60 days notice if feasible. During that notice period, we may disable new signups and allow existing customers to wind down usage.
  • For paid customers, we will either provide pro-rata refunds for the remaining unused subscription period beyond the shutdown date or (if possible) migrate you to a successor service or plan if one exists and you agree.
  • We may also open-source or provide data export tools to help preserve links if that’s an option (not guaranteed).
  • After discontinuation, all obligations to provide the service end, but provisions regarding liability and other protections remain as relevant.

9. Warranties and Disclaimers
9.1 Provider’s Warranties: The Provider warrants that it will provide the Service using reasonable care and skill and in accordance with any specifications or service descriptions on our site. We will make reasonable efforts to ensure the Service is secure and functional as advertised. However, we do not warrant that the Service will meet all of your requirements, or that it will be uninterrupted, error-free, or completely secure.

9.2 Disclaimer of Warranties: To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE.” We and our affiliates, suppliers, and licensors expressly disclaim all warranties, representations, and guarantees of any kind, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the service will be secure or free from viruses or other harmful components.

We do not warrant that: (a) the Service will function uninterrupted, timely, or error-free; (b) the data and results obtained from use of the Service (e.g., analytics) will be accurate or reliable; (c) any errors or defects will be corrected; or (d) any specific outcome or performance from your shortened links (like click-through rates or conversion) will occur. You understand that link analytics are provided for informational purposes and rely on factors outside our control (like user behavior, third-party filters, etc.).

No advice or information obtained from us or through the Service, whether oral or written, shall create any warranty not expressly stated in these Terms.

9.3 Customer’s Warranties: You warrant and represent that:

  • You have the legal authority to enter into this agreement and, if you are an entity, that the person agreeing to these Terms on your behalf is authorized to do so.
  • All registration and payment information you provide is accurate and you will keep it updated.
  • You will use the Service in compliance with all applicable laws and regulations and these Terms. You have obtained and will maintain all necessary licenses, consents, and permissions necessary for your use of any content you provide or third-party services you integrate.
  • None of the content you shorten, share, or host via the Service (nor its publication via the Service) infringes or will infringe the rights of any third party (including intellectual property rights and privacy rights).
  • You will not attempt to compromise the security, integrity or availability of the Service.

9.4 Third-Party Services: Some features of our Service allow or rely on integration with third-party services (for example, using third-party tracking pixels, or using our API in combination with other platforms). We make no warranty regarding third-party services. Your use of third-party services, whether or not they are recommended by us, is at your own risk and subject to the terms and conditions of those third parties. We are not responsible for any issues arising from third-party services, and any remedy lies solely with the provider of that third-party service.

9.5 No Guarantee of Results: Using a URL shortener and analytics platform can be a powerful marketing tool, but we do not guarantee any particular result for your business or campaign. Any success metrics or improvement percentages referenced (e.g., “Clicks +43%” in our marketing material) are illustrative and not a promise to you. Your results depend on your actions and external factors. You acknowledge that we have not made any promises or guarantees about outcomes or level of business you will achieve by using EU.PE.

9.6 Beta and Free Services: Any features or services provided as a free trial, beta, or free tier are provided “as is” without any warranties whatsoever. We have less liability in providing free services (to the extent permitted by law, we treat them as provided for no charge, meaning our liability for such free services will be limited as in an goodwill context).

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above disclaimers may not fully apply to you. In such case, the warranties are limited to the minimum extent required by applicable law.

10. Limitation of Liability
10.1 No Indirect Damages: To the extent legally permissible, the Provider and its owners, affiliates, officers, employees, agents, and partners shall not be liable to the Customer for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or data use, or business interruption, even if we have been advised of the possibility of such