1. Scope, Eligibility, and Acceptance
1.1 Provider and Scope: These Terms and Conditions (“Terms”) govern the use of the EU.PE URL shortening and link management service, including all associated features (QR code generator, bio pages, analytics dashboard, API, etc.), provided by Digital Marketing Agency ROMBEY, owner: Christopher Rombey (the “Provider,” “we,” “us”). These Terms form a binding agreement between us and any entity or person registering an account or using the Service (the “Customer” or “you”). By using or accessing our Service, you acknowledge that you have read and agree to these Terms. If you do not agree, you must not use the Service.
1.2 Business Use Only (No Consumers): Our Service is offered exclusively to business and professional users. By registering or using EU.PE, you represent that you are not a consumer (“Verbraucher” under §13 German BGB or equivalent laws) but rather are using the Service for purposes related to your trade, business, craft, or profession. Personal or household use is not permitted under these Terms. We do not knowingly enter into contracts with consumers. We reserve the right to request proof of business status (e.g., a company registration number or VAT ID) to verify eligibility. If we discover that a customer is a consumer, we may terminate or suspend the account. (Note: Because we do not offer the Service to consumers, statutory consumer rights such as cooling-off cancellation periods do not apply, to the maximum extent permitted by law.)
1.3 Entire Agreement: These Terms, together with our Privacy Policy and any additional guidelines or policies we post (for example, an Acceptable Use Policy or Data Processing Agreement for GDPR purposes), constitute the entire agreement between you and us for use of the Service. Your own general terms of purchase or service are not applicable. Any modifications or additions to this agreement must be agreed by us in writing.
1.4 Updates to Terms: We may amend these Terms from time to time. If we make material changes, we will notify customers (for example, via email or a notice on our site) in advance. The updated Terms will have a new “effective date.” By continuing to use the Service after the effective date, you accept the changes. If you do not agree to the revised Terms, you must stop using the Service and cancel any paid subscription per Section 6.5.
2. Description of Service
2.1 Overview: EU.PE is a web-based platform that allows business users to shorten URLs and manage links. Key features include:
Creation of branded short links (e.g., eu.pe/xyz) from long URLs.
Generation of QR codes that correspond to short links (with customization options).
Building of “Bio Pages” (simple microsites or profile pages containing multiple links and content).
Analytics and reporting on link clicks (showing number of clicks, timestamps, geolocation of clicks, device types, referrers, etc.).
Advanced redirection features such as deep linking (opening mobile apps or directing to app stores), geo-targeting (redirecting users to different destinations based on country/region), device targeting (different URLs for mobile vs. desktop, etc.), language targeting, and A/B testing / rotation (randomly split traffic among multiple destinations for testing or load distribution).
Link management tools like setting expiration dates for links, password protection (if provided), click limit thresholds, UTM parameter forwarding, and more.
Customization features including use of custom domains for links (your own branded domain instead of eu.pe), customizing link slugs (aliases), creating custom landing pages or overlay pages that show content (call-to-action overlays) on top of the destination, customizing QR code designs (with logo, colors, etc.), and removing EU.PE branding where applicable (for premium users).
Integration of third-party tracking pixels or scripts (like Facebook Pixel, Google Analytics) into link redirects or bio pages for marketing and conversion tracking.
Team features for Business plans (multiple user seats, team management and roles).
Developer API access to automate link creation, retrieve stats, etc., subject to rate limits per plan.
No advertisements on shortened link redirects for paid plan users (i.e., we will not insert interstitial ads).
The exact features available to you depend on the subscription plan you choose, as detailed below and on our Pricing page. We continuously improve the Service and may add or modify features. All use of the Service must comply with these Terms and our Acceptable Use rules (Section 4).
2.2 Plans and Pricing: We offer several subscription plans tailored to different needs. Currently, our plans include a Free tier, a Creator Plus plan, and a Business Unlimited plan, as well as possible custom or lifetime options:
Creator Plus Plan: A paid subscription intended for professionals, content creators, and small businesses. It includes a generous allocation of links and clicks, and unlocks advanced features. For example, Pro users might get data retention for analytics up to 180 days, the ability to create dozens of Bio Pages, a monthly quota of QR code generation (e.g., 20 per month), use of up to a certain number of custom/branded domains, integration of tracking pixels (up to e.g. 30 pixels), creation of campaigns and channels for organizing links, custom aliases for links, deep linking, all targeting features (geo/device/language targeting and A/B testing), link expiration controls, custom QR code design (logos, frames), removal of EU.PE branding on links or pages, use of “premium” short domains if offered, API access (with rate limit of e.g. 30 calls/minute), data import/export, and an ad-free experience for your link visitors. Free Trial: The Creator Plus plan currently comes with a 14-day free trial for new subscribers (details in Section 6.9).
Business Unlimited Plan: A higher-tier paid subscription for businesses with larger scale needs or teams. It includes all Pro features, often with unlimited or higher limits. For instance, unlimited Bio Pages and QR codes, unlimited custom domains and tracking pixels, ability to have multiple team members or sub-accounts under one organization, higher API rate limits (e.g., 50 calls/min or more), priority support, and possibly an uptime SLA. Analytics data retention is extended (potentially for the duration of the subscription, allowing year-over-year comparisons). Business Unlimited essentially unlocks maximum capability of the platform for enterprise use.
Custom/Lifetime Plans: On occasion, we may offer custom plans (tailored features or limits for a specific enterprise client) or lifetime deals (a one-time payment for “lifetime” access to a given plan’s features). Lifetime refers to the lifetime of the product/service – we intend to support such users as long as EU.PE operates. (If we ever must discontinue the service, lifetime accounts would unfortunately end as well; see Section 7 regarding service changes.)
Details of each plan (exact quotas, features, and pricing) are published on our Pricing page on our website, which is hereby incorporated into these Terms by reference. We strive for transparent pricing with no hidden fees. We may adjust plan features or prices from time to time (for example, introducing new features to a plan or changing limits). If changes are made to a paid plan you’re subscribed to, we will endeavor to avoid reducing your service level during your prepaid term or will notify you and provide options (such as grandfathering or the ability to cancel if a change is not acceptable).
2.3 Trial Periods and Promotions: We sometimes offer promotions. For example, as stated, new users of the Creator Plus plan currently get a 14-day free trial during which they can use the service without being charged. Trial offers are intended to allow you to evaluate the Service. They are subject to fair use and these Terms. We reserve the right to define the conditions of each promotion or trial and will communicate those clearly (duration, what happens at end of trial, etc.). See Section 6.9 for specific terms on trials.
2.4 Support: We provide support for our Service via email or our online helpdesk. Paid customers (especially Business Unlimited) may receive priority support. While we aim to respond quickly to support inquiries (typically within 1 business day for standard issues, faster for urgent matters), we do not guarantee a specific response time unless separately agreed. We do, however, commit to make reasonable efforts to resolve any technical issues with the Service in a timely manner.
2.5 Service Availability: We strive to keep the Service up and running 24/7. However, we may occasionally need to perform maintenance or upgrades that require downtime. We will try to schedule maintenance during low-traffic hours and, for significant downtime, will provide advance notice. Because internet and infrastructure issues can occur, we do not guarantee 100% uptime, but we aim for high availability. Business Unlimited plans may come with an uptime Service Level Agreement (SLA) – see your specific plan details if applicable.
3. Account Registration and Security
3.1 Accurate Information: To use most features (beyond basic one-shot link shortening on our homepage), you need to register for an account. You agree to provide truthful and complete information when signing up, including your real name (or business name), a valid business email address, and any required billing information. You must keep this information up to date. You may not use false identities or impersonate others. Accounts registered with disposable or obviously fake emails may be suspended.
3.2 Account Security: You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with unauthorized persons. If you have a team account with multiple users, ensure each user has their own login under your organization (only available in Business Unlimited or similar plans) — do not share one login across multiple people. Notify us immediately at [email protected] if you suspect any unauthorized access to your account. We are not liable for any loss or damage arising from your failure to secure your account.
3.3 Multiple Accounts: You should have only one primary account, except with our permission (e.g., you operate distinct businesses that each need separate accounts). Creating multiple accounts to abuse free trials, promotional credits, or to circumvent feature limits is strictly prohibited. If we detect multiple accounts controlled by the same entity for such purposes, we may merge, suspend, or terminate the duplicates and void any promotional benefits gained.
3.4 Account Ownership: Accounts are intended for the entity that registered them. You may not “rent,” sell, or transfer your account to someone else without our consent. If you need to change account ownership (for instance, your company is acquired or an employee who was the account admin leaves), please contact us – we can assist with transferring the account formally.
3.5 Age Requirement: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this Service. We do not allow minors to create accounts. By registering, you confirm that you meet this age requirement.
4. Acceptable Use Policy
By using EU.PE, you agree to the following rules which ensure the Service is used lawfully and respectfully:
4.1 Lawful Purposes Only: You will not use the Service for any purpose that is unlawful or prohibited by these Terms. You are solely responsible for the content you shorten or host (via bio pages, etc.) and the links you create. You must ensure that your links and content do not violate any applicable law or regulation or infringe any third-party rights.
4.2 Prohibited Content: You must not use the Service to shorten or host content that:
Illegal Content: Is illegal, promotes illegal activities, or is in furtherance of illegal acts. This includes content infringing intellectual property rights (copyright, trademarks), defamatory content, content violating privacy or data protection rights, etc.
Exploitation of Minors: Involves child sexual abuse material (CSAM), child pornography, or any content harmful to minors. We have zero tolerance for such content and will report it to authorities immediately.
Malware/Phishing: Contains viruses, malware, trojans, or is intended to phish or steal credentials, facilitate hacking, or otherwise defraud users.
Hate or Violence: Promotes hate, violence, or discrimination against any group or individual based on race, religion, ethnicity, gender, sexual orientation, etc. Content inciting violence or criminal behavior is forbidden.
Spam/Scams: Is used in spam campaigns (e.g., bulk unsolicited emails, comment spam) or links to fraudulent schemes (pyramid schemes, “get rich quick” scams, etc.).
Misrepresentation: Purports to be from or associated with EU.PE or another company without authorization (e.g., creating a bio page that impersonates a brand), or otherwise misleads users about its origin.
We reserve the right to determine whether content violates this section and to take appropriate action (Section 4.6).
4.3 Proper Use of Features: You agree not to misuse our features. For example:
Do not use automated scripts or bots in a way that overloads the Service. We allow automation via our API within rate limits, but mass generation of links outside of those limits or scraping our site is prohibited.
If your plan has limits (e.g., number of links, custom domains, API calls), do not attempt to circumvent those by technical means or multiple accounts.
If using custom domains, you must properly configure DNS (CNAME) as instructed. We are not responsible for third-party domain issues.
Do not use the overlay or landing page features to inject malicious code into other websites.
Data Protection: If you collect personal data through our Service (for example, through a contact form on a bio page or by analyzing link clicks), you must comply with all applicable data protection laws (such as GDPR). This includes providing any necessary privacy notices to individuals and obtaining consent for tracking if required (for instance, if you use third-party pixels via our service in jurisdictions that require cookie consent, you must ensure that happens). You should not collect sensitive personal data (like passwords, financial information, health data) through our Service without robust security and legal measures. You acknowledge that for any personal data you collect through our Service, you are the data controller and we are the data processor (see Privacy Policy for more details on GDPR roles).
4.4 No Spam or Abuse: You may use your EU.PE links in marketing, but you must follow laws and platform policies regarding spam. Do not send unsolicited bulk emails with EU.PE links in violation of anti-spam laws. Do not post your links in unsolicited ways on forums, comment sections, or social media (no “link bombing”). We want genuine usage, not abusive spamming of our domain.
4.5 Fair Use: If on a Free or Trial plan, use it fairly. We provide free resources for evaluation and small uses, not for heavy commercial use without upgrading. Excessive use of the free service (relative to a normal trial user) or tactics to continuously use trials may result in suspension.
4.6 Monitoring and Enforcement: We do not pre-screen every link or content, but we reserve the right to monitor usage. We utilize automated systems to detect malware, phishing, or other abuse. We also respond to reports from third parties (see Section 4.7). We may remove or disable any content or links that violate these Terms or law, without prior notice. This could include deleting a short link or disabling your custom domain integration if it’s being abused. We may also ban certain URLs or domains from being shortened (e.g., known malicious sites).
4.7 Reporting Violations: If you become aware of any EU.PE short link being used for wrongdoing (scams, malware, etc.) or any content that might violate these Terms, please report it via our “Report Abuse” page (usually at eu.pe/report) or email us at [email protected]. Provide as much detail as possible (the short link, why it’s harmful, etc.). We will promptly investigate and take action as needed. We may not disclose the outcome to the reporter for privacy reasons, but all reports are taken seriously.
4.8 Consequences of Violations: If you violate these Acceptable Use provisions or any part of these Terms:
We may issue a warning or require corrective action.
We may suspend or terminate your account and usage rights immediately for severe violations.
Illegal content may be reported to law enforcement, and we will cooperate with authorities.
You may also be exposed to legal liability for unlawful use of the Service. You agree that we are not responsible for your misuse of our Service.
5. Intellectual Property
5.1 Your Content: As a user, you may input content into our Service (for example, the long URLs you shorten, the text/images you put on a bio page, or your company name/logo in your profile). You retain ownership of all intellectual property rights in the content you provide to us. By using our Service to store or display your content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your content as necessary to provide the Service (for example, to display your bio page to visitors, or to create cached thumbnails/previews if that feature exists). We do not claim ownership of your URLs or content; this license is just so we can technically deliver the service. You represent that you have the rights to submit this content and that it doesn’t infringe others’ rights or violate laws.
5.2 EU.PE Content and Software: All rights to the EU.PE Service (software, code, design, trademarks, etc.) are reserved by us. You are granted a limited right to use the Service for its intended purpose in accordance with these Terms. You must not reverse engineer, decompile, or otherwise attempt to extract the source code of any aspect of the Service (except to the extent such activity is expressly permitted by law). You must not use any of our trademarks (including “EU.PE”) without our prior written permission, except as needed to truthfully refer to our Service (e.g., in an article or to say “visit my link shortened by eu.pe”).
5.3 Feedback: If you provide suggestions or feedback about our Service, we may use it without obligation to you. (In legal terms: you grant us a royalty-free, perpetual license to incorporate and use any feedback you provide).
6. Fees, Payment, and Cancellation
6.1 Fees and Pricing: Use of EU.PE beyond the Free plan requires payment of subscription fees as per your chosen plan. Current prices for each plan (Free, Creator Plus, Business Unlimited, etc.) are listed on our website’s Pricing page. All prices are in Euros (€) unless stated otherwise. Prices are generally shown excluding VAT/sales tax (see Section 6.2). We may change the pricing for future subscribers or new terms, but any price change for existing subscriptions will be communicated in advance and will only apply upon renewal. If you are on a promotional or discounted rate, see Section 6.9 for how it may change later.
6.2 Taxes: All fees are net of applicable taxes. If any sales tax, VAT, GST, or similar tax is applicable, it will be added at checkout according to your billing address:
Customers in Germany: We will add German VAT (MwSt) at the applicable rate (currently 19%) unless you provide a valid VAT exemption.
Business customers in the EU (outside Germany): If you provide a valid VAT ID, we will not charge VAT (reverse charge may apply); if no VAT ID, we may add VAT at your country’s rate.
Customers outside the EU: Generally, we do not collect VAT/sales tax (except where local laws require). You are responsible for any taxes in your jurisdiction. You agree to pay all taxes and government charges applicable to your purchase. We will remit collected taxes to the authorities as required.
6.3 Billing Cycles: Subscription plans may be billed monthly or annually (or a one-time lifetime fee, if offered):
Monthly Subscription: You will be charged the monthly fee in advance on the day you start the subscription (unless a free trial applies, in which case charging is delayed – see Section 6.9). The subscription will renew automatically each month on the same calendar day. For example, if you subscribe on April 10, you will be charged immediately (or after trial) and then on May 10, June 10, and so on, until canceled.
Annual Subscription: The annual fee is charged upfront at the start of each yearly term. The subscription renews every year on that date (e.g., subscribing on April 10, 2025 means next renewal April 10, 2026). Annual plans may have a discount compared to monthly (e.g., “2 months free” or ~17% off for paying yearly). By choosing annual, you commit for the year; if you cancel early, you generally won’t receive a refund for unused months except as noted in our refund policy (Section 6.7).
Lifetime Plan: If you purchase a lifetime deal, you pay once upfront. There is no renewal (the plan gives ongoing access without further payment). “Lifetime” means for as long as the Service is provided. If we cease operations or discontinue the Service, a lifetime plan will end as well (we will try to avoid that scenario and/or provide alternatives, but it’s acknowledged as a risk for such one-time purchases).
6.4 Payment Methods: We accept major credit and debit cards and possibly other methods (such as PayPal or SEPA direct debit) as listed on our site. By providing a payment method, you authorize us (and our payment processor acting on our behalf) to charge that method for the subscription fees and any applicable taxes for the initial term and each renewal term until you cancel. You must provide current, valid payment information. If your payment method fails (e.g., card expiration), you need to update it promptly to avoid interruption.
6.5 Auto-Renewal & Cancellation: Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless canceled. It is your responsibility to cancel if you do not want renewal. You can cancel at any time via your account settings or by contacting our support.
If you cancel a monthly subscription, you will not be charged for the next month, but you will retain access to paid features for the remainder of the current paid month (we do not pro-rate or refund partial months).
If you cancel an annual subscription, you likewise retain access until the end of the current year term. (See refund policy below for possible exceptions if you cancel early).
If you cancel during a free trial period, the cancellation takes effect immediately or at the end of the trial (and no conversion to paid will occur).
After cancellation (after the end of paid term or immediate if during trial), your account will revert to the Free plan. No new charges will be made, but you will be limited to free features. We do not delete your account or data upon mere cancellation of paid service; you can continue to use the free tier or choose to delete your account separately.
6.6 Failed Payments: You must ensure your payment method can be charged. If a charge is declined or fails:
We will notify you (usually via email) and may retry the payment.
If payment isn’t completed within a short grace period (e.g., within 7 days for monthly, or perhaps 30 days for annual), we may suspend your account’s paid features. While suspended for non-payment, your short links may stop working or show a notice (e.g., “account suspended, link inactive”).
If after further notice the payment remains unpaid (for example, 14 days past due for monthly), we reserve the right to downgrade or terminate your subscription. Your account might revert to a Free plan and any features beyond free limits could be disabled.
You agree to pay reasonable costs we incur in efforts to collect overdue amounts (such as collection agency fees or legal fees) if it comes to that.
6.7 Refund Policy: Because we offer free trials and a free tier for evaluation, paid subscriptions are generally non-refundable after payment, except where required by law or as a courtesy in specific situations:
No Cooling-off for Businesses: As we only contract with businesses, the EU consumer “14-day cooling-off” right does not apply. (If a consumer did use the service in violation of Terms, that right might exist, but since we do not allow consumer sign-ups, we explicitly do not voluntarily offer a no-questions-asked refund after purchase.)
Voluntary Refunds: We may consider refunding the unused portion of an annual subscription if you are genuinely dissatisfied and the request is made within a reasonable time. For instance, if you paid for a year and after a couple of months you determine the service isn’t suitable, you can contact us. If we approve, we would terminate your service and refund the remaining full months of the term. Monthly subscriptions are typically too short to refund partially, but if you forgot to cancel and were just charged, you can reach out immediately – at our discretion, we might refund that last charge as a courtesy (especially if you haven’t used the service since it renewed).
All refund requests should be sent to [email protected] with your account details and reason. Approved refunds will be credited back to the original payment method. Do not initiate chargebacks without contacting us (see 6.11).
We will not refund in cases where we terminate your account for violation of these Terms.
6.8 Plan Changes (Up/Downgrades):
Upgrades: You can upgrade to a higher plan at any time. When upgrading, if you are mid-subscription, we will apply a pro-rated charge or credit. For example, if halfway through a month on Pro and you upgrade to Business Unlimited, we might charge a prorated difference for the remainder of the month. Upgrading usually takes effect immediately so you can access new features right away.
Downgrades: If downgrading (moving to a lower plan tier), the change will typically apply at the end of your current billing period to avoid loss of service you’ve paid for. If you want an immediate downgrade, contact support (note: immediate downgrade might lead to loss of features or data if limits are lower, so it’s often better to wait).
If you downgrade or switch to free, ensure that your usage is within the new limits to avoid interruptions (e.g., if the new plan only allows 1,000 links and you have 5,000, you should clean up or your oldest or excess links might be archived or not function).
6.9 Free Trial Terms: We currently offer a 14-day free trial for the Creator Plus (Pro) subscription:
Eligible new users can activate this trial without charge. No payment is taken upfront (though we may require you to enter a payment method to start the trial, you will see a €0.00 charge or authorization).
The trial lasts 14 consecutive days starting from the day it is activated. During the trial, you get full access to the Creator Plus features.
Cancellation during Trial: You may cancel at any time before the 14th day via your account settings or by contacting us. If you cancel during the trial period, your trial will end and your account will revert to the Free plan immediately or at the end of the trial period (at our discretion). In either case, you will not be charged any subscription fees. There are no penalties or costs for cancelling a trial early.
Conversion to Paid: If you do not cancel by the end of the 14-day trial, your trial will automatically convert to a paid subscription. On day 15 (counting from trial start), we will charge your provided payment method the normal monthly fee for the Creator Plus plan (or annual fee, if you chose an annual option at trial sign-up). This marks the start of your paid subscription term. The billing cycle will continue from that date forward.
We will endeavor to send a reminder before the trial ends (but it is your responsibility to track the trial period). By signing up for the trial, you agree to this automatic charge unless you cancel in time.
Trial offers are limited to one per customer. Creating multiple accounts to get multiple free trials is a violation of Section 3.3. If we detect abuse of trial offers, we may terminate the accounts and refuse future trials.
Any data or links you create during the trial will remain in your account if you transition to paid. If you cancel and revert to free, you may lose access to certain data beyond free plan limits (we might retain it for a short period in case you re-upgrade, but not guaranteed).
6.10 Promotions: From time to time, we may offer promotional pricing or coupons (e.g., first month free aside from trial, or a discount code). Such promotions are subject to their specific terms. They are typically for new customers or for a specific period. After a promotion period ends, regular fees apply. If we find misuse of promotions (e.g., using multiple emails to get the same new-customer discount repeatedly), we may revoke the discount and charge full price or terminate the account.
6.11 Chargebacks: You agree not to initiate chargebacks or payment disputes without attempting to resolve with us first. If you dispute a legitimate charge (for example, by falsely claiming fraud), we reserve the right to terminate your account and pursue the owed fees. However, if you truly suspect an unauthorized charge, you are of course free to contact your bank – just also inform us so we can investigate.
7. Modifications to Service
7.1 Feature Changes: The Provider reserves the right to add, remove, or change features of the Service at any time as part of ongoing improvement or due to technical/legal requirements:
We may discontinue features that are outdated or underused (we will attempt to give notice if a feature you are using is being removed).
We may introduce new features (some may be free, some may only be available on certain plans).
If a change significantly reduces functionality you were paying for, we will notify you and you may have the option for a refund or to cancel.
Plan limits (like number of links, etc.) may be adjusted for future customers. We will not retroactively reduce what you already paid for in a billing period. At renewal, new limits might apply, but we’ll notify you so you can decide whether to continue.
7.2 Temporary Suspension: We may occasionally need to suspend the service for maintenance or emergencies. We will try to keep downtime minimal. We are not liable for any losses due to downtime, but if we have an SLA with you (e.g., Business Unlimited), we will credit you according to that SLA for excessive downtime.
7.3 Termination by Provider: We reserve the right to discontinue the Service entirely, but have no intention to do so in the foreseeable future. In an extreme scenario where we must cease operations:
We will give you as much notice as reasonably possible.
If you are on a paid plan, we would refund any remaining full months of service that won’t be provided.
Links might stop functioning after shutdown, so we encourage users to prepare accordingly (e.g., switch to an alternate service or use their custom domain with another solution if possible).
8. Termination of Account
8.1 Termination by Customer: You can terminate your account at any time by deleting it through the interface or contacting support. Terminating (deleting) your account is different from canceling subscription: deletion removes your data (links, pages, personal info) from our systems (except data we must retain per law). We recommend exporting any data you want to keep before deletion. Once deleted, we cannot recover it. If you simply cancel your subscription but keep account, your data stays (with limited access if on free).
If you terminate while on a paid plan, it acts as a cancellation too. We will not charge further and will treat any request for refund per Section 6.7.
8.2 Termination by Provider (Without Cause): We may terminate your account by providing at least 30 days’ notice to your email (for convenience, e.g., if we decide to discontinue older accounts). If we terminate your paid account without cause, we will refund any prepaid amount for the remaining period.
8.3 Termination for Breach: If you seriously or repeatedly violate these Terms (especially Section 4 on Acceptable Use), we may suspend or terminate your account immediately without notice. In such cases, you are not entitled to a refund. We may also blacklist your email or domain from re-registering.
8.4 Effect of Termination: Upon termination (by you or us), your right to use the Service ceases. We may disable or delete your short links (they may no longer redirect). We will delete your data in accordance with our Privacy Policy (or anonymize it). Any accrued payment obligations shall still be due (e.g., if you incurred overages or something, though typically we don’t have overage charges; or any unpaid invoices). Sections of these Terms that by nature should survive termination (such as liability limitations, indemnification, governing law, etc.) will survive.
9. Disclaimer of Warranties
9.1 “As Is” Service: The Service is provided “as is” and “as available”. We make no warranties that it will meet your specific requirements, be uninterrupted, timely, secure, or error-free. While we strive for accuracy, we do not warrant that analytics or data outputs are 100% error-free (for example, there might be minor inaccuracies in geo-detection or counting).
9.2 No Guaranteed Results: Using our Service may help your marketing efforts, but we do not guarantee any specific outcome (like increased clicks or sales). Any success stories are anecdotal and not a promise.
9.3 No Other Warranties: To the fullest extent permitted by law, we disclaim all warranties, either express or implied, regarding the Service, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. (Note: Certain jurisdictions do not allow disclaimers of implied warranties in consumer contracts, but this is a B2B contract; nonetheless, if any law applies that disallows a disclaimer, then the relevant implied warranty exists only to the minimum degree required by law.)
9.4 Beta Features: If you use any beta or experimental features (as we may release from time to time), you understand they are in testing phase and provided without any warranties and perhaps with reduced support.
10. Limitation of Liability
10.1 In no event will the Provider (Digital Marketing Agency ROMBEY), its owner, or its employees/contractors be liable to you for any indirect, special, incidental, consequential, or punitive damages arising out of or in connection with the Service or these Terms. This includes, without limitation, damages for loss of profits, loss of data, business interruption, goodwill, or other intangible losses, even if we’ve been advised of the possibility of such damages.
10.2 Our total aggregate liability for any and all claims arising from or related to the Service or these Terms shall not exceed the amount of fees you paid to us in the 3 months immediately preceding the event giving rise to the claim (or €100 if greater). If you are on a free plan, our liability is capped at €50.
10.3 Nothing in these Terms shall limit or exclude liability for gross negligence, intentional misconduct, or for death or personal injury caused by our negligence, or any other liability that cannot be excluded under law. However, since this is a B2B contract, certain consumer law liabilities or implied terms may not apply at all.
10.4 You acknowledge that the pricing of the Service reflects this allocation of risk and the limitation of liability specified herein.
11. Indemnification
You agree to indemnify and hold harmless the Provider, its owner, affiliates, and staff from any claims, liabilities, losses, and expenses (including reasonable attorneys’ fees) that arise from:
your use of the Service in violation of these Terms or applicable law,
any content you shorten, post, or link to using our Service (for example, if you shortened a URL that leads to defaming content and someone sues us for defamation, or you hosted content that infringes someone’s copyright and we get sued – you will cover our costs),
your breach of any representations or warranties in these Terms,
or any claim that your content or use of the Service caused harm to a third party.
We will notify you of any such claim and cooperate in defense (at your expense). You may not settle a claim that imposes any obligation on us without our prior written consent.
12. Miscellaneous
12.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
12.2 Jurisdiction: Any disputes arising under or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Düsseldorf, Germany. You and we consent to the personal jurisdiction of these courts. However, we reserve the right to seek injunctive relief in any jurisdiction in case of misuse of our intellectual property or Service.
12.3 No Waiver: If we fail to enforce any provision of these Terms, it is not a waiver of our right to do so later. If any provision is found unenforceable, the remaining provisions will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible.
12.4 Assignment: You may not assign or transfer this agreement or any rights or obligations hereunder without our prior written consent. We may assign this agreement as part of a merger, acquisition, or sale of assets, or by operation of law or to any affiliate.
12.5 Relationship: Nothing in these Terms creates any agency, partnership, or joint venture between you and us. You and we are independent contractors. You do not have any authority to bind the Provider in any way.
12.6 Notices: We may provide notices to you via email or through notifications on our website. You must ensure your account email is kept up to date. Official legal notices to us should be sent to the contact address provided in the Legal Notice (Imprint) on our website.
12.7 Force Majeure: We are not liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, such as internet outages, war, terrorism, natural disasters, epidemics, government actions, or utility failures.
By using or continuing to use EU.PE, you acknowledge that you have read, understood, and agree to these Terms and Conditions.